Terms and Conditions

The Family Court Investigative Service

These Terms and Conditions apply to the services provided by The Family Court Investigative Service, also referred to as FCIS, we, us, or our.  By using this website, submitting a form, booking a session, purchasing a service, or providing information to FCIS, you agree to these Terms and Conditions.

About FCIS

FCIS is a private investigation and document-support service.

FCIS helps clients organise complex family law material into clearer timelines, issue summaries, evidence maps, document summaries, allegation and response maps, and case-preparation material.

FCIS may assist with:

• document review
• timeline preparation
• evidence organisation
• issue summaries
• allegation and response mapping
• case brief preparation
• identifying missing information
• preparing clearer questions for lawyers
• organising material before legal advice

FCIS does not decide who is right or wrong. FCIS helps organise information so a matter can be understood more clearly.

FCIS is not a law firm

FCIS is not a law firm and does not provide legal advice.

FCIS does not: 

• act as your solicitor or barrister
• represent you in court
• draft legal pleadings as your lawyer
• tell you what orders to seek
• provide legal strategy advice
• guarantee any legal outcome
• act as a government agency
• act as a court-appointed investigator
• enforce court orders
• make parenting recommendations
• provide counselling, therapy, psychological, medical, or mental-health advice

Any information provided by FCIS is for organisation, preparation, education, issue identification, document review, and case-support purposes only. You should obtain independent legal advice from a qualified lawyer before making decisions in any legal matter.

No guarantee of outcome

FCIS provides preparation and organisation support only.

FCIS does not guarantee that: 

• a court will accept or rely on any material prepared by FCIS
• a lawyer will use any document, summary, timeline, or report prepared by FCIS
• your matter will settle
• your parenting arrangements will change
• any court, police, agency, lawyer, expert, or third party will respond in a particular way
• a particular outcome will be achieved

Services

The services offered by FCIS may include: 

• Tell Your Story / free intake form
• Clarity Call
• Strategic Case Review
• Comprehensive Case Review
• Document Review
• Case Timeline
• Evidence Summary
• Case Brief
• other services agreed in writing

The scope of each service is limited to the description provided on the relevant service page, checkout page, invoice, booking confirmation, or written communication from FCIS.

Any additional work outside the agreed scope may require a further fee.

Client Responsibility

You are responsible for: 

• providing accurate and complete information
• providing relevant documents in a readable format
• telling FCIS about any court dates, deadlines, urgent risks, or time-sensitive issues
• obtaining legal advice where required
• deciding what action to take in your own matter
• checking any document, summary, report, or timeline before using it
• ensuring that you are legally allowed to provide documents to FCIS
• ensuring that you do not breach any court order, suppression order, confidentiality obligation, undertaking, privacy obligation, or legal restriction

FCIS relies on the information and documents you provide. FCIS is not responsible for errors, omissions, or limitations caused by incomplete, inaccurate, misleading, or missing information.

Documents and information provided by you

You may provide FCIS with documents such as court orders, affidavits, emails, text messages, reports, police material, AVO/DVO material, expert reports, school material, medical material, agency records, or other documents. 

By providing documents to FCIS, you confirm that:

• you are entitled to provide those documents
• the documents are genuine to the best of your knowledge
• you have not knowingly altered or misrepresented the material
• you understand FCIS may not review every document unless that is included in the agreed scope
• you understand FCIS may prioritise documents based on relevance, urgency, time limits, and the service purchased

You should not provide unnecessary sensitive information unless it is relevant to the service requested.

Confidentiality

FCIS will treat your information confidentially, except where disclosure is required or permitted by law, necessary for service delivery, or authorised by you. 

Confidentiality may not apply where:

• disclosure is required by law
• disclosure is required by subpoena, warrant, court order, or lawful direction
• there is a serious risk of harm to a person
• there are child safety concerns
• there are mandatory reporting obligations
• disclosure is necessary to protect FCIS, a client, a child, or another person
• you authorise FCIS to share information with another person or service

Privacy and Personal Information

FCIS may collect and store personal information you provide for the purpose of delivering services, managing bookings, communicating with you, preparing summaries or reports, processing payments, managing records, and complying with legal obligations. 

This may include sensitive information about family law proceedings, allegations, children, health, domestic violence, police involvement, or court matters.

FCIS will take reasonable steps to protect your information. However, you acknowledge that electronic communication, online forms, email, cloud storage, booking systems, payment systems, and file-sharing systems carry inherent security risks.

Australian privacy laws may require some businesses to have a privacy policy, and the OAIC states that APP entities must have a privacy policy explaining personal information handling practices.  

FCIS should maintain a separate Privacy Policy explaining how personal information is collected, used, stored, disclosed, and deleted.

Online Forms and “Tell Your Story” Submissions

Submitting a “Tell Your Story” form does not create a lawyer-client relationship, legal adviser relationship, court-appointed role, or obligation for FCIS to accept your matter. 

FCIS may review the information provided and contact you if further information is required or if FCIS may be able to assist.

FCIS is not required to respond to every submission.

You should not rely on submitting a form as a substitute for legal advice, urgent legal action, safety planning, court filing, police reporting, or crisis support.

Bookings and Sessions

Where a service includes a live session, the session will usually be conducted by Zoom, Calendly, phone, or another online platform. 

After purchase, you may be required to book your session through a booking link.

You are responsible for:

• booking your session
• attending at the scheduled time
• ensuring your internet, device, microphone, camera, and Zoom access work
• being in a private and safe location
• bringing relevant documents or questions to the session

Session times are limited to the time purchased. 

Rescheduling and Missed Sessions

If you need to reschedule a booked session, you should provide at least 24 hours’ notice where possible. 

If you do not attend a booked session, arrive late, or fail to provide reasonable notice, FCIS may treat the session as used.

FCIS may reschedule a session if necessary due to illness, emergency, technical failure, safety concerns, or other reasonable circumstances.

If FCIS reschedules, you will be offered another suitable time. 

Written reports, summaries, and documents

Written summaries, reports, chronologies, evidence summaries, issue maps, or case briefs are only included where specifically stated in the service description. 

A Clarity Call does not include a written report unless separately agreed.

Any written material prepared by FCIS is for organisation and preparation purposes only.

It is not legal advice.

You should have any material reviewed by a qualified lawyer before filing it, serving it, relying on it in court, or providing it to another party, court, agency, police, school, expert, or service.

Payments

Payment is required before a service begins unless FCIS agrees otherwise in writing. 

Where payment plans are offered, you agree to pay all instalments when due.

If a payment fails or remains unpaid, FCIS may pause, cancel, or withhold further services until payment is received.

Prices may change at any time, but price changes will not affect services already purchased unless otherwise agreed.

Refunds and Cancellations

Because FCIS services involve booking allocation, preparation, professional review, and time-based service delivery, refunds are generally not available once a service has substantially commenced or been completed. 

However, nothing in these Terms and Conditions excludes, restricts, or modifies any rights, remedies, or consumer guarantees that cannot lawfully be excluded under Australian Consumer Law.

If there is a problem with a service, you should contact FCIS as soon as possible so the issue can be reviewed.

Depending on the circumstances, FCIS may offer a remedy required by law, which may include resupply of services, partial refund, cancellation, or another appropriate remedy.

Client Conduct

FCIS may refuse, pause, or stop providing services if a client: 

• is abusive, threatening, harassing, or unsafe
• asks FCIS to act unlawfully
• provides false or misleading information knowingly
• attempts to misuse FCIS material
• records a session without consent
• repeatedly fails to attend sessions
• refuses to pay amounts owed
• creates an unreasonable working environment
• uses FCIS services for improper, abusive, misleading, or unlawful purposes

If FCIS stops services due to serious misconduct, refund eligibility will depend on the work already performed and any applicable legal obligations.

Recording Sessions

You must not record any FCIS session without prior written consent. 

FCIS may record a session only with your knowledge and consent where needed for note-taking, preparation, review, safety, quality assurance, or record keeping. 

Use of FCIS material

Documents, templates, summaries, frameworks, reports, structures, processes, and materials prepared by FCIS are provided for your personal use in relation to your own matter. 

You must not:

• alter FCIS material in a misleading way
• represent FCIS material as legal advice
• claim FCIS is acting as your lawyer
• claim FCIS is court-appointed unless that is true
• publish confidential FCIS material publicly without consent
• use FCIS material for unlawful, abusive, misleading, defamatory, or improper purposes
• resell or reproduce FCIS templates or materials without permission 

Australian Consumer Law

Nothing in these Terms and Conditions excludes, restricts, or modifies any consumer guarantee, right, remedy, or protection that cannot lawfully be excluded under Australian Consumer Law. 

Services purchased from Australian businesses may come with automatic consumer guarantees, including guarantees that services are provided with due care and skill, are fit for a disclosed purpose, and are provided within a reasonable time where no time is set.

Intellectual property

All FCIS branding, templates, frameworks, written materials, documents, summaries, reports, website content, processes, graphics, and other original materials remain the intellectual property of FCIS unless otherwise agreed in writing. 

You receive permission to use FCIS material for your own personal matter only.

Third parties

FCIS does not communicate with your lawyer, former partner, other party, court, police, school, agency, expert, support worker, or third party unless this is specifically agreed in writing. 

If you ask FCIS to communicate with a third party, additional terms, consent forms, or fees may apply.

Urgent Matters and Safety

FCIS is not an emergency service. 

If there is immediate risk of harm, family violence, child safety risk, self-harm risk, urgent medical concern, or urgent legal deadline, you should contact the appropriate emergency service, police, lawyer, court registry, crisis service, or qualified professional.

In Australia, if someone is in immediate danger, call 000.

If you are distressed or thinking about harming yourself, contact Lifeline on 13 11 14 or another crisis service.

Submitting a form, booking a session, or purchasing a service from FCIS is not a substitute for emergency support, police assistance, legal advice, or crisis care.

Website Information

The information on this website is general in nature and provided for information, education, and service-description purposes only. 

Website content is not legal advice, mental-health advice, counselling, medical advice, financial advice, or professional advice.

You should obtain advice from a qualified professional before acting on information relevant to your own circumstances.

External links

This website may contain links to external websites, booking platforms, payment processors, forms, or third-party services. 

FCIS is not responsible for the content, availability, security, privacy practices, or conduct of third-party websites or platforms.

Limitation of Liability

To the extent permitted by law, FCIS is not liable for indirect loss, legal outcomes, court decisions, solicitor decisions, agency decisions, missed deadlines, emotional distress, financial loss, reputational loss, business loss, or actions taken by you or others after receiving FCIS support. 

Where liability cannot be excluded, FCIS’s liability is limited to the remedies required by law.

Intellectual property

All FCIS branding, templates, frameworks, written materials, documents, summaries, reports, website content, processes, graphics, and other original materials remain the intellectual property of FCIS unless otherwise agreed in writing. 

You receive permission to use FCIS material for your own personal matter only.

Indemnity

You agree to indemnify FCIS against loss, damage, claim, cost, or expense arising from: 

• documents or information you provide that are false, misleading, unlawful, confidential, or improperly obtained
• your misuse of FCIS material
• your breach of these Terms and Conditions
• your use of FCIS services for unlawful, abusive, misleading, defamatory, or improper purposes

This clause does not limit any rights you may have under Australian Consumer Law.

Changes to these Terms

FCIS may update these Terms and Conditions from time to time. 

The version published on the website at the time of purchase or service use will generally apply unless otherwise required by law.

Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia. 

Any dispute will be dealt with in the courts or tribunals of New South Wales, unless another jurisdiction is required by law.

Contact

For questions about these Terms and Conditions, contact FCIS at:

Email: [email protected]
Website: www.kilo4delta.com.au